Privacy Policy

1. Who is responsible for your personal data?

Hygge Paws is the data controller responsible for the processing of your personal information.

Hygge Paws
Business owner: Maite Valentin Miravet
Address: Vestre Teglgade 8C
Email: info@hyggepaws.com

If you have any questions about how we process your personal information, you can contact us using the details above.

2. What information do we collect?

When you contact Hygge Paws, complete one of our forms, book a service or use our services, we may collect information such as:

• Your name
• Email address
• Telephone number
• Address
• Emergency contact details
• Booking and service information
• Communications between you and Hygge Paws
• Information you provide about your dog, including health, medication, behaviour, routines, feeding requirements and veterinary information
• Photos or videos where applicable

Information about a dog is not in itself personal data under GDPR, because GDPR protects information relating to identifiable people. However, information about your dog may form part of your customer record and be linked to you as its owner, so Hygge Paws handles this information carefully together with your personal information.

Source: Datatilsynet

3. Why do we collect this information?

We process personal information where necessary to:

• Respond to enquiries
• Manage registrations and bookings
• Provide appropriate and safe care for your dog
• Contact you regarding your dog
• Contact your emergency contact when necessary
• Manage payments and administrative records
• Respond appropriately in an emergency
• Maintain records necessary for the operation of Hygge Paws
• Comply with applicable legal obligations

We only collect and use personal information for legitimate and specified purposes and aim to limit the information collected to what is necessary for those purposes, in accordance with the GDPR principles of purpose limitation and data minimisation.

Source: Datatilsynet

4. Legal basis for processing

Depending on the circumstances, Hygge Paws processes personal information because:

• It is necessary to take steps at your request before entering into a contract or to provide services you have requested.
• It is necessary to perform our agreement with you.
• We have a legitimate interest in operating Hygge Paws safely and effectively.
• We have a legal obligation to retain or process certain information.
• You have given us your consent where consent is required.

Consent is only one possible legal basis under GDPR; it is not necessary or appropriate to rely on consent for every aspect of ordinary customer administration. Datatilsynet likewise explains that businesses may process personal data on legal bases other than consent.

Source: Datatilsynet

5. Forms and Google services

Hygge Paws may use online services such as Google Forms and Google Drive to collect and securely organise information submitted through our registration and assessment forms.

When you submit a Hygge Paws form, the information you provide may therefore be processed and stored using services provided by Google.

Where third-party service providers process personal data on behalf of Hygge Paws, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

6. Who do we share your information with?

We do not sell your personal information.

Your information may be shared only where reasonably necessary, for example with:

• Veterinary professionals in an emergency or when authorised by you
• Service providers used to operate Hygge Paws, such as IT, hosting, email, booking, payment or cloud-storage providers
• Public authorities where disclosure is required by law

We only share information that is necessary for the relevant purpose.

Under GDPR, Hygge Paws remains responsible for ensuring appropriate arrangements are in place when another company processes personal data on its behalf.

Source: Datatilsynet

7. Photos and videos

Hygge Paws may take photos or videos of dogs during their time with us.

Permission to use photographs or videos for our website, social media or promotional purposes will be requested separately where appropriate.

Choosing not to give permission will not affect your dog's admission to or care at Hygge Paws.

If a photo or video contains an identifiable person, it may constitute personal data under GDPR.

Where publication is based on consent, that consent must be voluntary, specific, informed and unambiguous.

You may withdraw consent for future use of such material by contacting Hygge Paws.

Sources: Datatilsynet FAQ and Datatilsynet on consent

8. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it by law.

Customer and dog-care information is periodically reviewed and deleted when it is no longer reasonably necessary for providing our services, handling outstanding matters or meeting legal obligations.

Information that must be retained for accounting, tax or other legal purposes may be stored for the period required by applicable Danish law.

We also periodically review photos, videos and other material held for marketing purposes.

Source: Datatilsynet

9. How do we protect your information?

Hygge Paws takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Access to customer information is limited to people who need the information in order to provide or administer Hygge Paws services.

10. Your rights

Under GDPR, depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request transfer of your information where applicable

Some of these rights are subject to legal limitations; for example, we may need to retain certain information where Danish law requires us to do so.

Datatilsynet confirms rights including access, rectification, erasure, restriction and objection.

Source: Datatilsynet

To exercise your rights, please contact: info@hyggepaws.com

11. Complaints

If you have concerns about how Hygge Paws processes your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

Danish Data Protection Agency - Datatilsynet

12. Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will always be available on the Hygge Paws website, together with the date on which it was last updated.